- Help & Support home
- Support Pages
- Help Assistant
- Service Status
- Customer Support Stats
- Plusnet Code of Practice
In this guide we'll show you how to set up email on your Blackberry device through the Blackberry Internet Service (BIS) portal. You can access BIS with most web browsers and once you've set up your email address(es), they'll automatically appear on your Blackberry.
Register your Blackberry with BIS
To use this guide, you'll need to register your Blackberry device on your provider's Blackberry Internet Service (BIS) portal.
| Provider | Link |
|---|---|
| 3 | www.3uk.blackberry.com |
| o2 | www.o2email.co.uk |
| Vodafone | www.mobileemail.vodafone.net/ |
| Orange | www.blackberry.orange.co.uk/ |
| T-Mobile | www.instantemail.t-mobile.co.uk/ |
If your provider isn't shown above, find their BIS portal by searching Google for BIS 'your provider' UK (e.g. BIS Three UK). You'll need your Blackberry a PIN and IMEI number to register. See this guide if you're not sure how to get them.
Setting up your email
Log in to your providers BIS portal (see the links above if you're not sure how to get there).
If this is the first time you've set up an email account on your Blackberry, the Set Up Email screen will appear automatically (continue to step 2).
Otherwise, click Set Up Another Email Account.
Select Add an existing email account and fill in your email details (see below the screenshot if you need help with this).
- Email address Enter the address you're setting up, this could be a Plusnet address (yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)
- Password Enter the password for the email address you're setting up (I don't know what this is)
When you've done this, click Next.
After a few moments you'll see an error message stating that more details are required to set up this email.
Click provide additional settings.
Fill in your account details (see below the screenshot if you need help with this).
- Email address & Email password: These should already be filled in as per step 2
- Email server: For POP, this is mail.plus.net, for IMAP this is imap.plus.net(I don't know what to use)
- User name: Enter the email username for the address you're setting up (I don't know what this is)
When you've done this, click Next.
Click Finish. Within a few minutes you should receive a notification on your Blackberry. This will confirm the new email address is ready to use on your phone – and that's it!
Your email username and password
Setting up for the first time?
- Email username: Your Account username
- Email password: Your Account password
Your Account username and password are the ones you use to log in to this website.
Setting up an additional Plusnet email address?
- Email username: Your mailbox username (in the format username+mailboxname)
- Email password: Your mailbox password
If you're not sure what these are, check the email we sent after the new address was created.
Should I choose POP or IMAP?
It's up to you! Below are the main differences between the two.
If you're not sure what to choose, go with POP. It's widely used and suitable for most peoples needs.
| POP | IMAP |
|---|---|
Everything sent to your email address is stored on our mail system until you connect and download it on your Blackberry. As messages are downloaded, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them. With POP, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet. |
Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices. Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with. As your messages are kept on our mail system, you'll need to be connected to the Internet to read them. |
This page last updated 6th February 2012
