Support Pages > Security > Spam > Setting Up Your Webmail 'Spam' Folder

Summary: A guide to setting up the 'Spam' folder in Webmail.

This article will show you how to activate your 'Spam' folder.

Flash tutorial icon To watch a step-by-step video tutorial see Setting Up Your Webmail 'Spam' Folder [Video Help]

This is used in combination with our spam filter so any messages our system tags as spam are delivered here instead of your main Inbox. See our Spam Protection Guide for details on how to choose this option.


1. Log into webmail. (See our Webmail Guide if you need more details).

2. Click 'Folders' in the top line of your Inbox:

Click on 'folders'

 

3. Towards the bottom of the page you'll see a list of folders you can subscribe to:

Subscribe to the Spam folder

  1. Highlight 'INBOX.Spam' as shown above.
  2. Press the Subscribe button.

    3. Please Note: If you have no 'Spam' folder to subscribe to then you can create one manually using the Create Folder field at the top of the page. Make sure the folder name is entered correctly - this should be 'Spam' (without quotes and note capital 'S')

 

4. Check your mail to update the folder list:

Click the check mail link

  1. Click 'Check Mail'
  2. The folder list will refresh and your 'Spam' folder should now be visible and ready for use.

 

Please Note: Any email stored in your spam folder will be automatically deleted after 21 days. You should check your 'Spam' folder periodically, as its possible that some legitimate mail may have been mistaken for spam. If you find mail is being marked incorrectly then see our reporting spam emails and false positives guide.

 

This page last updated: 28th March 2008

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