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Get useful setup guides and technical help for your issues.
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Help Assistant
Got a question?

If the answer is on our website the Help Assistant will show you where to find it, or you can raise a ticket to our support team.

Come back here to check our answer when we've responded, we'll send email and texts to let you know.
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Service Status

Having problems?

When there's a service-affecting problem we'll keep you updated here. We'll also post here when we're planning system maintenance.
Customer Support Stats
Plusnet Code of Practice

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Plusnet Service

All about your service

Plusnet Policies
Read the policies our Support team operate under while dealing with customer enquiries.

Plusnet Code of Practice
Read the Plusnet Code of Practice, approved by Ofcom, the UK Telecommunications regulator.

The Plusnet Usertools and Usergroup websites
Find out more about Plusnet Usertools and the Plusnet Usergroup websites.

The Plusnet Community Site
Information about our Community Site.

Broadband Usage Graphs
Graphs of bandwidth traffic on our service over the last 24 hours.

Packet Drops per Pipe
Broadband packet drop by pipe - and how to tell which pipe and gateway you are on.

Mail Queues
View the mail queue status of inbound mails being passed across our network to our customers.

Mail Sessions
Server sessions for our mail collection servers.

DNS Response Times
Details of our DNS Servers' response times.