Known Service Issues

We recommend checking here before asking a Question using the Help Assistant.

For our unique, up to the minute Customer Support Statistics click here

Check your service status

Service Status Duration Next Update
0845 Dial
226 Days 16 Hrs 28 Mins  
"Connect" Dial
0 Days 0 Hrs 0 Mins  
Broadband
13 Days 8 Hrs 42 Mins  
Internet Connectivity
3 Days 11 Hrs 17 Mins  
Email
1 Days 12 Hrs 59 Mins  
Web Space & FTP
34 Days 14 Hrs 24 Mins  
USENET
316 Days 10 Hrs 17 Mins  
Services
34 Days 10 Hrs 23 Mins  
Portal
52 Days 15 Hrs 52 Mins  
Other
0 Days 8 Hrs 1 Mins 10/09/2010 @ 08:00
CGI Services
126 Days 12 Hrs 0 Mins  
Broadband Phone
254 Days 9 Hrs 37 Mins  
Home Phone
204 Days 12 Hrs 42 Mins  
Network Capacity (ADSL/20CN)
248 Days 7 Hrs 58 Mins  
Network Capacity (ADSL2+/21CN)
149 Days 14 Hrs 37 Mins  
This page is refreshed every 10 minutes. It was last refreshed @ 02:30:08.

Local Exchange / Network Outages
See if you are affected by BT or LLU service outages in your area.

Related Links
Take a look at the current priority problems we're working on.
View network bandwidth usage statistics for our residential services.
View our unique, up to the minute Customer Support Statistics.


Announcements

Date and Time Announcement
09/09/2010 @ 22:38 Customer Support Centre Telephone System (ID 63418) - UPDATE
This is an update to the earlier post about problems affecting the calls to our Customer Support Centre and the increased wait times. The root cause of the problem is still under investigation and we will update again as soon as we have further details.

Please accept our apologies for the inconvenience.

Kindest Regards.

Kevin Bromley
Customer Support
09/09/2010 @ 18:28 Customer Support Centre Telephone System (ID 63418)
Due to problems with our internal telephone system we are unable to route calls to one of our call centres and there fore have longer than normal call times. You can check the current call times on the link below,

http://csc.plus.net

Please be aware you can raise a ticket to our support centre as an alternative to calling, by using the help assistant on

http://contactus.plus.net

Our engineers are currently investing this issue and will make a further announcement when possible.

Sorry for any inconvenience this may have caused.

Kindest Regards.

Kevin Bromley
Customer Support
08/09/2010 @ 15:24 Increase in 21CN Broadband Capacity - Wednesday 8th September 3.30pm-5.30pm
When's this work happening?
This afternoon, 8th September.

What does it affect?
Available bandwidth on our 21CN broadband platform.

How long will it take?
About fifteen minutes.

What does the work involve?
We will be making a change to the schedulers on our edge routers to utilise an additional 500Mbps bandwidth on our 21CN platform. This will be delivered via the gateway known as pcl-ag05.

Am I likely to notice the work?
No, although this is the first time 21CN and ADSL2+ provisioned customers have been able to connect to the pcl-ag05 gateway.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support
08/09/2010 @ 13:30 Inbound Email Delays (63388) - RESOLVED
This is an update to this morning's post about delays that may have affected the arrival of incoming email.

The underlying problem has been resolved and the mail queues have returned to normal levels. No email has been lost and all messages should now be arriving in a timely fashion.

Kind Regards,

Bob Pullen
Customer Support
08/09/2010 @ 10:28 Inbound Email Delays (63388) - NEW
Our monitoring systems have identified a rise in the volume of messages queued on our inbound mail platform.

This could result in delays in affecting the arrival of customers' email to their mailboxes.

Our engineers are investigating and we'll provide another update once further information is made available.

Apologies for the inconvenience.

Kind regards,

Bob Pullen
Customer Support
Archive